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Senior Revenue Operations Manager - Post Sale
Nasuni · Boston, MA · Posted 1 day ago
Own the post-sale operating roadmap for a Vista-backed SaaS company, designing the renewal, customer health, and escalation workflows that drive gross and net revenue retention.
Nasuni | Boston Seaport, Massachusetts
Work arrangement: Hybrid — 3 days onsite, 2 days remote
Reports to: Director, Revenue Operations Systems
Nasuni is seeking a Senior Revenue Operations Manager, Post-Sale to design, improve, and scale the business processes supporting our customer revenue lifecycle.
This role owns the operational workflows that help our Customer Success and Account Management teams drive gross and net revenue retention, while supporting Customer Support, Technical Account Management, and Professional Services.
You'll connect customer, technical, and revenue processes to make renewals more predictable, customer risks more actionable, and cross-functional execution more consistent.
This is a business process ownership role, not a systems administration position. We're looking for a systems thinker who sees how people, processes, data, and technology work together—and knows how to translate complex challenges into practical, measurable improvements.
Level and scope of responsibility
As a senior individual contributor, you'll independently lead complex, cross-functional operational initiatives, define process requirements, prioritize improvements, and influence stakeholders across the post-sale organization.
You'll own business process design and adoption, partnering with Enterprise Business Systems and Analytics teams that manage technical implementation and reporting infrastructure.
You will be responsible for evaluating and championing AI-enabled tools and setting standards for their use - You will drive and champion that change to AI Tools.
Post-sale revenue operations
• Own and execute the operational roadmap supporting onboarding, adoption, renewal preparation, and renewal close.
• Define scalable workflows and rules of engagement across Customer Success, Account Management, Support, Technical Account Management, Professional Services, and Sales.
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This posting is sourced from Nasuni's own career site — applying takes you there directly.
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This role is one of 58 Operations Manager openings in Remote and centers on Revenue Operations, Customer Success Operations, SaaS Operations, and Post-sale Process Design. There are 38 open roles at Nasuni right now.
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