Senior Ride-Hail Supply Program Manager - UK

The UK Operations Team is responsible for delivering Waymo service across UK cities. This role works closely with Product, Operations Partnerships, Engineering, Global Operations, Ops Planning, Finance, Safety, Policy and business partners.

We are seeking a confident, decisive, and results-oriented leader to join our team as a Supply Operations Manager. This role demands an individual who thrives in fast-paced, dynamic environments, excels at managing cross-functional teams, and is committed to driving operational success and market excellence for our autonomous ride-hailing service. You'll foster strong partnerships, champion continuous improvement, and leverage data analytics to monitor market health, identify trends, and implement proactive strategies to balance demand and supply, ultimately driving innovation and long-term success.

In this hybrid role, you will report to the Country Lead within the European Market Operations Team.

• Strategic Leadership (Partner Support/Management): Strategic and decisive leadership to manage and optimize daily partner operations, fostering a high-performance culture emphasizing collaboration and accountability, escalating product issues while supporting partner multi-facility operations (partner results) to ensure strict adherence to all safety, compliance, and regulatory protocols.
• Commercialization: Primary liaison to support internal stakeholders in expanding the market by providing guidance and expertise, communicating with all stakeholders to ensure alignment, monitoring progress, identifying potential issues, and developing contingency plans to ensure the success and sustainability of the market scale.
• Supply & Demand Planning: Manage Supply & Demand Planning by ensuring that staffing levels align with operational needs and in-service supply.
• Continuous Improvement: Must be continuously monitoring and improving processes, systems, and performance metrics to drive efficiency and productivity, and reduce costs.
• Co-Lead Market Expansion: Strategically expand the market by executing innovative initiatives with partners, leveraging data insights, and applying critical thinking to identify opportunities and resolve challenges effectively.
• Build Collaborative Partnerships: Build and maintain strong partnerships across the company and with partners, ensuring alignment with organizational standards, goals, and a shared commitment to success.
• Drive Sustainable Outcomes: Serve as a trusted leader with a continuous improvement mindset, consistently monitoring and enhancing processes, systems, and performance metrics to drive operational excellence, strengthen stakeholder alignment, and deliver measurable, sustainable results, all while boosting efficiency, productivity, and reducing costs.
• Maximize Market Profitability: Manage departmental budgets, identifying and implementing cost-saving initiatives, and monitoring key performance indicators to effectively allocate resources and ensure all operational initiatives align with financial parameters and organizational goals.
• 10+ years of experience in operations management, preferably managing daily operations in a fast-paced environment in fleet management, transportation, or logistics, with a deep understanding of safety.
• Bachelor's degree, or in lieu of a degree, an additional 6+ years of work experience in a combination of program management, business operations, strategy consulting, planning, or equivalent fields.
• Excellent leadership skills, including the ability to motivate & lead by influence partner teams, develop and execute strategies, and drive performance improvement.
• Ability to deal with multiple conflicting priorities and stakeholder issues while driving towards pragmatic decisions/actions.
• Strong analytical and problem-solving skills to identify and address performance issues proactively, preferably using data analytics tools and reporting software to track key metrics and performance trends.
• Strong communication and presentation skills showcasing an ability to influence people to contribute to continuous improvement of operations.
• Experience in Ride-Hail & Transportation: Direct experience in the ride-hailing or broader transportation industry is a significant plus.
• Data-Driven Decision Making: Proficiency in leveraging data analytics and reporting tools to monitor market health and inform strategic decisions is essential. Experience with SQL and data mining is highly preferred.
• Operational Management Experience: A background in general operations management, vendor management in addition to the minimum requirements, would be beneficial.
• Continuous Improvement Mindset: A demonstrated history of identifying and implementing process improvements to increase efficiency and reduce costs.
• Strategic & Decisive Leadership: The ability to provide clear, strategic leadership and make quick decisions in a fast-paced environment.

…