Senior Service Designer

As a Senior Service Designer at Faculty, you will design complex service ecosystems across dynamic client environments, balancing user needs with strategic commercial goals within our Applied AI division. Operating at the heart of client engagements, you will map intricate user journeys, construct systemic service blueprints, and lead cross-functional alignment. By shaping multi-channel services, facilitating high-impact workshops, and guiding seamless handover processes, you will transform complex organisational challenges into innovative, scalable solutions that build lasting client capabilities.

What you'll be doing:

• Leading complex user research initiatives across client engagements and synthesising findings into strategic, actionable recommendations.
• Guiding the creation of comprehensive user journey maps that capture current enterprise realities and future service states.
• Designing detailed service blueprints to optimise the interplay between people, processes, and AI technology across client organisations.
• Facilitating collaborative stakeholder workshops to solve complex systemic challenges and surface new consulting opportunities.
• Crafting compelling visual artefacts and clear narratives that communicate core service concepts to client decision-makers.
• Directing prototyping efforts and co-design sessions across diverse client applications to validate service models before deployment.
• Collaborating with government and public sector clients to transform public service delivery through AI and design.

Who we're looking for:

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