Senior Software Engineer - Incident Insights & Readiness

We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way

The Incident Insights & Readiness SRE team at Datadog fosters a resilient culture by using incidents as learning opportunities and catalysts for growth. Our users are Datadog engineers, and we build the software, tooling, and operational frameworks that help them prepare for, respond to, and learn from incidents. We work closely with engineering teams across Datadog to analyze incidents and turn those insights into better tools, stronger incident response, and organizational learning. Our efforts empower Datadog to navigate unexpected failures confidently, efficiently, and with a commitment to continuous learning and systems improvement.

• Own and improve the on-call experience for the company by establishing best practices and building platforms to support on-call rotations and compensation.

• Define how we respond to incidents, lead the design and implementation of software to streamline the process, and collaborate with product teams to improve incident response across Datadog. Our aim is to fully support our incident responders in dealing with complexity.

• Contribute to the post-mortem process for the company, collaborating with teams on writing them, and identifying opportunities to reduce friction and enhance learning value for the organization. Our team also runs a weekly postmortem reading group.

• Support various teams in facilitating incident reviews that emphasize learning and blamelessness. Help them share their learnings across the organization to improve the resilience of our people.

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