Senior Solutions Engineer

This role is hybrid and requires occasional in-office presence in London as needed for collaboration and team meetings. Candidates must be able to reliably commute to our Shoreditch, London office when required.

As a Senior Solutions Engineer, you will report to the Manager of Solution Engineering to be a critical component in enabling our Account Executives with powerful demos, customized pitch decks, advanced product knowledge, and business case proposals in our Commercial and Enterprise Segments.

You will work alongside our Account Executives to advise, consult and help steer strategy for new business as well as customer expansions. You also act as a critical liaison between Sales and Product; sharing customer feedback with the Product Management, Operations and Engineering functions at Fullstory.

To excel at the job, you have a deep curiosity of analytics tools, and are capable of developing compelling presentations that fuel our expansion and new account pursuits.

In a typical day, you might:

• Facilitate communication with Mid-Large sized organizations across a range of industries to map business challenges with our key capabilities and differentiators.
• Lead product demonstrations with prospects and help drive deals to close.
• Consult with customers and prospects to make targeted recommendations on how Fullstory can enhance their products and services.
• Use AI tools to help build customized demo environments, draft business case proposals, and summarize customer discovery calls.
• Act as a trusted advisor and technical SME for key opportunities; building relationships with technical stakeholders and key decision makers.
• Communicate and strategize cross-functionally to drive success and attain revenue goals.

Here’s what we’re looking for:

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