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Senior Technical Business Analyst - Microsoft Dynamics 365 (MSD)
Verizon · Irving, TX · Posted 11 days ago
Lead end-to-end Dynamics 365 Sales implementation for an enterprise telecom, then prototype Copilot and Power Platform automations post go-live.
What you'll be doing...
As a Microsoft Dynamics Technical / Business Analyst, you will serve as a vital bridge between business leaders, frontline sales organizations, partner ecosystems, and IT/engineering implementation teams. You will lead engagements to capture, document, and translate complex business needs into clear, structured technical requirements for our enterprise Dynamics 365 Sales (Commercial & Government) implementation.
In addition to traditional BA responsibilities (requirements gathering, process modeling, UAT planning, and post go-live support), this role has a strong technical and innovative focus. Following system go-live, you will leverage low-code/no-code Microsoft Power Platform and AI tools (such as Microsoft Copilot, Power Automate, and Dataverse) to rapidly build and prototype business solutions before handing them off to core IT for formal governance and deployment.
You will be responsible for the following but not limited to:
Business Requirements & Solution Design:
- Leading strategic requirements sessions with sales, sales ops, and channel partner stakeholders to translate business needs into detailed business requirements, user stories, mapping documents, and acceptance criteria.
- Conducting requirements interviews, gap analyses, and process mapping across core CRM functions (Lead Management, Opportunity Funnel, Account Hierarchy/DUNS, and Partner Relationship Management).
- Certifying Solution Designs and ensure platform customizations remain aligned with out-of-the-box (OOTB) best practices.
Dynamics 365 Implementation Lifecycle:
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This posting is sourced from Verizon's own career site — applying takes you there directly.
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There are 1,192 open roles at Verizon right now. This role is one of 179 Business Analyst openings and centers on Microsoft Dynamics 365 Sales, Dataverse, Requirements Gathering, and User Stories.
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