Senior Technical Program Manager, GDCO Central Intelligence and Analytics Team

We're looking for a Senior Technical Product/Program Manager to own a portfolio of these business-facing products and programs end to end: shaping what each one should do and for whom, driving its design and delivery with engineering, science and data technicians, and proving it changes business outcomes. This role is oriented toward business problems and the products/programs that solve them, not toward running shared platform infrastructure. You'll be as comfortable reviewing a system architecture or challenging a recommendations quality as presenting a roadmap to senior executives like VPs.

## The portfolio you'll own

• **Self-service analytics, to production.** Take our natural-language and SQL analytics product over the governed data lake from team tool to a production service leaders rely on: accuracy on governed metrics, onboarding new domains, reliability, access controls, and adoption.
• **Recommendation engine delivery and quality.** Deliver the AI-assisted recommendation engine from pilot to broad use, own its quality bar: what it recommends, with what confidence, when it should stay silent, and how we know it worked.
• **Business domain decision products.** Our operation runs on a few core business domains, each with its own leaders, metrics, data sources, and decisions. For each one, you'll own the product that moves a leader from "what's happening" to "what should I do about it": define the decisions it supports, the metrics and data it needs, and how we measure whether it improved the domain's outcome. Today that means: data products that cover repair backlog and aging, repair throughput and turnaround time, parts availability and other blockers, and repeat failures. The core decision is where to focus the effort so it returns the most capacity to customers fastest. Data products track deliveries from plan through install and hand-off, show what's on track, what's at risk, and why (parts, labor, facilities, network readiness), and route each blocker to the owner who can clear it. The core decision is which at-risk deliveries need intervention now. Success is more capacity delivered on its committed date.

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