Senior Technical Program Manager

Upstart’s Auto Retail team is bringing Upstart’s AI-powered underwriting combined with best-in-class software to help all Americans get better access, lower rates and a better process when purchasing a vehicle. Auto lending represents over $600B in annual volume across over 70K dealerships and is used by almost every household in the country yet has record low process satisfaction, transparency, and credit access. We aim to change that. The team partners across Product, Engineering, Analytics, Machine Learning, Servicing, Fraud, dealer-facing functions and more to improve the experience for lenders, dealers, and consumers.

As a Senior Technical Program Manager, you will own program planning, execution and outcomes for complex, high-impact Auto Retail initiatives. You will turn ambiguous, multi-stakeholder work into clear plans, drive decisions, manage dependencies and risks, and help teams deliver reliably and with quality. You will partner with Product Managers, who own product strategy and priorities, and Engineering Managers and engineers, who own technical design and implementation. Your leverage will come from technical judgment, cross-functional leadership, bringing clarity from ambiguity, and the practical execution systems you build.

You’ll help accelerate the quality, speed, and adoption of the software and features we build by:

• Surfacing operational signals and customer pain points
• Analyzing problems and opportunities and developing clear, stack-ranked recommendations
• Driving PM-prioritized initiatives from technical planning through launch and rollout
• Establishing continuous feedback loops by monitoring post-launch results and identifying opportunities for iteration and improvement

How you’ll make an impact

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