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Senior Technical Writer (Contract)
justworks · New York, NY · Posted 8 days ago
Lead SME interviews and build the documentation that captures how Justworks' expertise gets delivered to small business clients in a highly regulated environment.
At Justworks, we’re on a mission to support and empower small and medium-sized businesses by providing a simple and friendly platform, expert support, and access to vital benefits. We believe that great design is at the heart of this mission and we’re looking for a curious, empathetic, and passionate Contract Senior Technical Writer to join our Experience Design Team. This is an exciting opportunity to craft content that is not only engaging and effective but also integral to the overall user experience.
As a Contract Senior Technical Writer , you'll work with a cross-functional team that includes product management, product marketing, operations, and customer success to document our organization's expertise and create repeatable processes that enable us to deliver excellence to our clients.
This role will require a combination of user-centricity, empathy for people facing and resolving complex challenges in a highly regulated environment, and the ability to communicate efficiently and effectively, with clarity and precision.
In this role, you will be responsible for coordinating the intake of knowledge from subject matter expert stakeholders. You will lead interviews (in-person and virtual), ask the right questions, and produce the documentation that captures those SME's expertise.
Your Success Profile
What You Will Work On
- Gain an understanding of Justworks' products and services
- Develop discussion guides and other artifacts to guide stakeholder discussions
- Engage with cross-functional SMEs and manage scheduling for intake sessions
- Create user-friendly documentation of processes and workflows
- Write, edit, and review documentation to maintain a high level of quality
- Follow internal accepted standards for style, structure, and tone
- Oversee and contribute to the work of other writers and knowledge professionals
- Perform other related responsibilities as needed based on department and/or organizational needs.
How You Will Do Your Work
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This posting is sourced from justworks's own career site — applying takes you there directly.
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This role centers on Technical Writing, Editing, Knowledge Management, and Interviewing. There are 112 open roles at justworks right now.
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