Senior Technical Writer

Are you ready to unlock intelligence?

Our docs get used in a few different ways. Some people land on a page in the middle of a task and just need the answer. Others are working out how to run Kong across a whole company, with real traffic and a lot of teams. The docs also power agent workflows, ours and our customers', like MCP servers and AI assistants. So when a page is wrong, it's wrong everywhere.

You'll own the docs for at least one product area, and you'll decide what to work on based on what you see. What features are releasing? Where are people getting stuck? What are the field teams hearing? You won't spend all your time in your area, though. You'll work with the other docs writers every day, check in with them when your work is done, ask for help when you're buried, and weigh in on each other's problems. You'll also work closely with product managers and engineers, and you'll be in their conversations early.

We own our docs platform, too. If a workflow could be better, you can build a better one. Add Vale rules, upgrade the platform, set up auto-generated docs. We have a docs engineer that can help you turn your needs into real features!

Own your product area

• Own the documentation strategy for your area. That means getting into the product, seeing what's about to ship, deciding what needs writing, and planning the work. Share that plan with the docs team so everyone knows what's in motion. If something looks off, we'll sort it out together.
• Work with product and field teams to find where a docs gap is blocking someone, and bring the data: user behavior, field feedback, adoption numbers. Who asked loudest shouldn't decide what gets written.
• Sit in on product management discussions and say what you're seeing, so the docs and the product strategy stay in step.

Write it and test it

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