Site Operations Specialist

The Site Operations Specialist role supports daily coordination with warehouse vendors, with a strong focus on e-commerce B2C order execution, monitoring, and operational reporting. This role ensures orders move accurately and on time while maintaining visibility into warehouse performance.

Essential Duties and Responsibilities:

Order Execution & Monitoring (B2B+B2C)

Monitor daily order fulfillment status, including released, picked, packed, shipped, and backordered orders Track warehouse backlog, carrier cutoffs, and shipment delays Coordinate with warehouse vendors to resolve execution issues in real time Support returns (RMA) processing and status tracking

Vendor Coordination & Issue Resolution

Communicate daily priorities and volume updates to warehouse vendors Investigate shipment delays, order errors, damages, and inventory discrepancies Escalate recurring or high-risk issues to the Senior Warehouse Vendor Supervisor Prepare daily/weekly operational reports and exception summaries

Inventory Reconciliation & physical validated Support

Create Inventory Reconciliation Report and Support cycle counts, inventory checks, and discrepancies follow-ups Maintain accurate operational records and documentation Assist with process changes, system updates, and warehouse transition activities

Required Qualification:

Years of Education

Bachelor’s Degree in Business or equivalent degree and 4 years of relevant business experience OR High School diploma/GED and 4 years of relevant business experience; in logistics, supply chain management, and/or project management Work Experience

4+ years of experience in logistics environment and project managementStrong knowledge of inventory control and WMS systemsSolid understanding of bonded warehouse regulations, inventory control, and compliance requirementsExperience working with WMS, ERP, or Inventory management systems Knowledge and Skills

The specific minimum competencies required for job performance.

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