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Software Engineer, Conversational Products & Agent Workflows
klaviyo · Boston, MA · Posted 15 days ago
Build the backend and agent workflows behind Klaviyo's AI-native Customer Agent, which serves 167,000+ customers and takes real action on their behalf.
Software Engineer, Conversational Products & Agent Workflows Customer Agent
At Klaviyo, we believe the future of software lies not only in tools that help people work more efficiently, but in intelligent systems that can take action, learn from outcomes, and improve customer experiences over time.
Klaviyo serves more than 167,000 customers and processes billions of consumer profiles, messages, interactions, and conversion signals. This creates a unique opportunity to build state-of-the-art AI systems that help businesses create and execute better customer experiences at scale.
We’re looking for a Software Engineer, Conversational Products & Agent Workflows to join the Customer Agent team, Klaviyo’s AI-native conversational platform. You’ll help build scalable backend systems and AI-powered product experiences that enable agents to retrieve context, use tools, and take reliable action on behalf of customers.
This is a backend-heavy role with opportunities to contribute to user-facing experiences . You’ll independently own meaningful pieces of larger systems, contribute to technical decisions, and continue developing your depth across backend engineering, applied AI, and production reliability.
How You Will Make a Difference
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This posting is sourced from klaviyo's own career site — applying takes you there directly.
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