Sr. Analyst, Monetization Operations

SR. ANALYST, MONETIZATION OPERATIONS

SpaceXSI's Safety team protects free expression while ensuring our users can safely and successfully engage with our platform through robust policy enforcement. As we increasingly leverage AI-based automation, we innovate and experiment at a fast pace, striving to be a learning organization with a growth mindset.

As a Safety Operations Senior Analyst focused on Monetization Operations, you will contribute to SpaceXSI's mission by owning the most complex ads and monetization cases and escalations on X end to end, from first triage through root cause and resolution. You will join the Monetization Integrity team in Safety Operations. You will apply ads and monetization policy with sound judgment, make and defend decisions on ad halts and rejections, and turn what you see in the escalation queue into insights that improve our policies, products, and automation, protecting the integrity of X's ads business and the trust of our advertisers and users.

• Own complex advertiser and monetization case work, quality and escalations end to end as the team's senior escalation point. Triage, investigate, decide, document, and close the loop on leadership, high-priority, and time-sensitive cases, including internal escalations from Sales and account teams. Peers come to you before raising issues to supervisors and Program Leads. You gather the full context first and judge what truly needs to go further.
• Apply Monetization Integrity policy with precision and judgment across sensitive and regulated categories. Weigh the advertiser experience and a healthy ads business against user safety and platform integrity, bring well-reasoned recommendations to leadership on gray-area cases, and adapt quickly as monetization policies and workflows evolve.
• Conduct evaluations, labeling, and quality assessments of monetization-related cases and content, and give feedback on tasks that strengthen detection and enforcement, to improve model performance and overall workflow quality.
• Analyze operational data with querying languages (e.g., SQL), Jira, and dashboards to track queue health and KPIs, investigate anomalies, and spot emerging trends, abuse patterns, and recurring advertiser pain points. Validate the data, then turn it into concise insights, recommendations, and recurring reporting for Program Leads and Safety leadership.
• Do root-cause analysis on cases and escalations to separate policy gaps, enforcement or automation errors, communication breakdowns, and tooling or product bugs. Drive fixes with stakeholders by reporting issues with clear, reproducible detail and turning findings into concrete product, policy, and classifier improvements.
• Partner with supervisors to put together data-backed process improvements and workflow design, such as SOPs, templates, routing, intake, and handoffs, to cut time to resolution, reduce re-opens, and raise quality. Keep operations process documentation current, and automate repetitive work through batch actions and AI-assisted workflows.
• Mentor and calibrate other specialists. Run case reviews, support quality reviews, share best practices, keep shift handovers clean, and give constructive feedback early and often.
• All other duties and responsibilities as required by business need.

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