Sr. Content Strategy Product Manager, Tools & Content Strategy

The Tools and Content Strategy (T&CS) team is the governing body for Amazon IT knowledge, and we are looking for a curious, self-motivated, and experienced Senior Product Manager (Non-Tech) to own our global Knowledge-Centered Service (KCS) program and lead the strategy for how Amazon IT knowledge is created, governed, and optimized at enterprise scale. This is a role for someone who thinks constantly about how knowledge systems can enable Amazon employees to resolve their own IT issues, and who wants to turn that thinking into a durable, measurable program.

In this role, you will define and own the methodology, the measurement, and the operating model that make Amazon IT knowledge trustworthy, maintainable, and ready for an AI-driven support experience. You will operate in ambiguity and influence senior leaders and partner teams across a large, global organization to adopt a shared standard for knowledge quality and governance.

• Bachelor's degree or equivalent
• 5+ years of product or program management, product marketing, business development or technology experience
• Experience owning/driving roadmap strategy and definition
• Experience owning program strategy and end-to-end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine priorities, back up recommendations, and drive measurable improvements
• Demonstrated ability to manage multiple competing priorities simultaneously
• Demonstrated ability to influence others outside of the direct line of reporting, build cross-organizational partnerships, and advocate on behalf of the customer
• Demonstrated ability to navigate ambiguous situations and identify and resolve blockers with minimal guidance
• Strong written and verbal communication and organizational skills
• Sound editorial judgment in how knowledge and content are communicated across a large, global organization
• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders
• Experience in knowledge management and familiarity with the KCS methodology
• Understanding of the capabilities and constraints of knowledge platforms and content management systems, and the business processes they support
• Experience operationalizing AI into knowledge and content workflows, including preparing content for AI consumption and reuse
• Experience designing and running tests to measure and improve content performance
• Flexibility with changing programs and processes
• Experience owning/driving roadmap strategy and definition

…