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Sr Customer Success Manager
Workday, Inc. · Atlanta, GA · Posted 57 days ago
Your work days are brighter here.
About the Team At Workday, Customer Success is the strategic heartbeat of our growth. We cultivate enduring partnerships by aligning our solutions with our customers’ ambitious business goals. Leading in AI innovation, we guide clients through their digital journey to unlock efficiency and drive measurable strategic impact.
Our Core Mission: Accelerate Value Realization: Serve as a trusted advisor, navigating clients along their Workday path to guarantee demonstrable financial and operational returns. Champion Strategic Growth: Build durable relationships by tailoring strategies to distinct company goals, mitigating risks, and advocating internally to enhance retention and expansion. Drive Proactive Adoption: Provide actionable recommendations and industry-proven practices to help clients maximize their Workday ecosystem and foster ongoing innovation. About the Role
As a pivotal member of the revenue organization, the Customer Success Manager (CSM) acts as the primary advocate for our customers, bridging internal teams to streamline success. In this role, you will ensure customers extract maximum value from their foundational Workday system, while serving as a guide on the front lines of their AI journey—meeting them where they are, assisting with evolving needs, and actively monitoring consumption to drive innovation and long-term ROI.
Because we are a skills-based organization, we look for candidates who can seamlessly manage ambiguity, drive complex solutions, and cultivate the deep, strategic relationships necessary to navigate this evolving landscape.
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This posting is sourced from Workday, Inc.'s own career site — applying takes you there directly.
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This role is one of 113 Customer Success Manager openings in Remote and centers on Customer Success Management, Enterprise Sales, Software Consulting, and AI Go-to-market. There are 406 open roles at Workday, Inc. right now.
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