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Sr. Customer Success Specialist, Applied AI, AWS WWSO CDS
Amazon · Seattle, WA · Posted 18 days ago
Help enterprise customers move from one-way messaging to production conversational and agentic AI across email, SMS, RCS, and WhatsApp on AWS, and turn those wins into playbooks for the whole portfolio.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
AWS is seeking an experienced Customer Success Specialist for Communication Developer Services (CDS), covering AWS End User Messaging and Amazon Simple Email Service (SES), with a focus on Applied AI. CDS lets customers reach their audiences across every major channel (email, SMS, RCS, push, and WhatsApp) at scale. As communication moves from one-way notifications toward conversational and agentic AI, customer success is where that transformation is realized in production. As a CDS Customer Success Specialist, you will be a strategic advisor who helps customers onboard, ramp, and optimize their messaging and AI-driven communication workloads, leading cross-functional field teams across sales, solutions architecture, partner, and product.
The ideal candidate will have customer success, technical account management, or consulting experience with messaging, communications, or similar SaaS solutions (CPaaS, SMS/messaging, marketing technology, CRM/CDP), and a genuine interest in how AI is reshaping customer engagement. You bring technical depth, comfortable getting hands-on with the services, reasoning about architecture and integration, and guiding customers through configuration and troubleshooting, and you partner with Solutions Architects on the most specialized builds. You are passionate about customer advocacy and bring the voice of the customer into the product development process.
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This role is one of 15 Customer Success Manager openings in Seattle, WA and centers on Large-scale Program Leadership, Customer-facing Experience, Messaging/cpaas Technology, and Cloud Services Implementation. There are 17,473 open roles at Amazon right now.
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