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Sr. Enterprise Network Support Engineer , eero CX Eng
Amazon · San Francisco, CA · Posted 133 days ago
Be the escalation point for business leaders, IT directors, and MSPs on multi-site enterprise networks across corporate, hospitality, retail, and MDU deployments as eero expands into enterprise.
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. As eero expands into the enterprise space, serving corporate offices, hospitality venues, retail locations, multi-dwelling units, and large-scale managed deployments, we need engineers who can support the complexity of these environments. We are seeking a Sr. Enterprise Network Support Engineer (NSE) to join our team of existing NSEs across the globe. Enterprise NSEs investigate fleet and customer-impacting issues across large-scale deployments, serve as SMEs for our enterprise product, engineering, partner, and CX teams, and provide escalation support to senior leadership. Enterprise NSE’s are the first line of support when it comes to identifying issues that can impact the enterprise customer experience, and this role will ensure we are meeting our commitments to enterprise customers and partners across the globe.
A day in the life As a member of our Enterprise Support Engineering team, you will be looked upon as an SME for our enterprise products and deployments. You’ll mentor CX Agents, while working alongside them on complex enterprise customer issues.
As an Network Support Engineer - Enterprise, you will:
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This role is one of 20 Support Engineer openings in San Francisco, CA and centers on Vlan, Enterprise Networking, Network Troubleshooting, and Fleet Monitoring. There are 17,473 open roles at Amazon right now.
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