Sr. Manager, Solutions Architecture — Communication Developer Services, AWS WWSO CDS

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Are you a customer-obsessed technical leader with a passion for building high-performing teams and driving business growth? Do you have a background in communication services (email, SMS, WhatsApp, RCS, multi-channel communications, and CPaaS) and experience leading Solutions Architects? Join the Worldwide Specialist Organization (WWSO) team as the Sr. Manager, Solutions Architecture for Communication Developer Services (CDS).

CDS includes Amazon Simple Email Service (SES) and AWS End User Messaging — cloud-based services that enable customers to reach their audiences across email, SMS, RCS, push notifications, and WhatsApp for marketing outreach, transactional communications, and customer engagement at scale. As messaging evolves toward conversational and agentic AI — where intelligent agents handle customer interactions, resolve issues, and orchestrate multi-step workflows autonomously across channels — CDS is at the forefront of that transformation. In this role you will lead a globally distributed team of Specialist SAs, set the technical bar for the portfolio, and own and lead key business and technical initiatives to grow the CDS business — from defining the technical go-to-market strategy to launching programs that accelerate adoption and revenue.

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