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Sr. Manager, Visa Spend Clarity On Behalf Of Services (Client Onboarding/Implementation)
Visa · Pasay, National Capital Region · Posted 1 day ago
"Lead a multidisciplinary team delivering Visa Spend Clarity implementations and support for issuing clients, owning escalations and an AI-first service transformation roadmap."
Overview: The Senior Manager, Visa Spend Clarity on Behalf of Services leads a specialized client delivery team responsible for implementing and supporting Visa Spend Clarity for Enterprise solutions on behalf of Visa issuing clients. The role integrates implementation delivery and functional and technical support into one coordinated service model across the client lifecycle.
This leader is accountable for effective execution, client outcomes, operational performance, team capability and commercial enablement. The role requires expertise in project and program management, service transformation, technical support, client engagement, escalation management and disciplined execution in a technology enabled environment. The successful candidate will be a hands on service leader who can manage complex implementations and support demand, coordinate resolution across specialist teams, communicate confidently with clients and senior stakeholders, and convert pilot learnings into repeatable operating practices. The role will partner closely with Visa Commercial Solutions, Product, Technology, Implementation, Client Services, Sales, Finance and regional teams.
Role Scope:
- Lead an integrated team covering client implementation, onboarding, stabilization and ongoing support.
- Oversee a portfolio of concurrent client implementations and support activities with competing priorities and dependencies.
- Act as a senior client and internal escalation point while engaging the appropriate higher level support teams when specialized intervention is required.
- Execute the service transformation roadmap and recommend enhancements based on client feedback, operational insights and pilot results.
- Support revenue growth and service profitability through delivery discipline, commercial awareness and scalable operations.
- Build an AI first culture that uses automation, analytics and knowledge management responsibly to improve outcomes.
Key Responsibilities: Service Delivery and Operational Leadership:
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This role centers on Project Management, Program Management, Technical Support, and Escalation Management. There are 737 open roles at Visa right now.
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