Sr Operations Analyst, Services

Working at Quickbase means helping find better ways forward. We’re a team of curious, collaborative people who care about solving problems, learning as we go, and building things that make work better for our customers and each other. Title : Sr Operations Analyst Reporting to: Director, GTM Operations Location : Bangalore, India Department : Sales Operations

Overview Quickbase is seeking a Senior Analyst, Services Operations to serve as the lead operations partner for our Professional Services organization. Your primary charter is to make services delivery repeatable and predictable, its impact on customer outcomes measurable, and its capacity planning. You will partner with the Services leadership team to define the frameworks, metrics, and models that we use to run the business. Your work will directly shape how we measure customer time to value, how we decide where to invest in services, and how our customer success teams recommend services to customers. Key Responsibilities Operations Partnership with Services Leadership Your primary relationship is with the Services senior leadership team. You are their operations partner for planning, measurement, and decision support — bringing structure and evidence to capacity decisions, investment cases, delivery performance reviews, and the operating cadence that runs the business. When Services leadership needs to know how the organization is performing or what to do next, you are the first call. From there, you extend that support into the delivery organization, tailoring what you build to how each role works, including Project Managers, Solution Architects, Technical Consultants, and Technical Account Managers. Systems & Requirements Ownership

…