Sr. People Operations Generalist

The Sr. People Generalist builds the operational backbone of the People team: the processes, systems, data, and policies that let us scale without adding complexity. This is a builder role, not an administrator role. You will turn work that runs on tribal knowledge and one-off fixes into documented, measured, repeatable programs with clear owners and controls.

You will be helping define the center of excellence model on the People team: the escalation point for employee matters, a data connoisseur that owns data fidelity , and the person who decides where work should live as the team matures from reactive support to a proactive shared-services model. You will lead cross-functional projects and use AI to shape the employee experience.

AT APPLIED INTUITION, YOU WILL:

• Define the People Ops operating model: what is standardized and centralized, what stays with People Partners or other COEs, and how work transitions with continuity and measurement built in
• Assess the maturity of each core People process (onboarding, offboarding, job changes, comp cycles, leaves, time off, rotations) and run a roadmap to move each from ad hoc to documented, measured, and automated
• Be the operational partner to People Business Partners: execute reorgs, promotions, performance actions, and exits they drive; supply the data and process support behind their work
• Set standards for process design, documentation, SLAs, and handoffs; own the SOP library and knowledge base so answers live in a system
• Support the build of audit-ready controls (recurring data audits, approval trails, segregation of duties) for SOX
• Define service-quality metrics (ticket volume, resolution time, error rate, employee satisfaction) and use them to decide what to fix next
• Run proactive audits across Workday and connected systems to catch errors before they reach payroll, equity, or board reporting
• Serve as a functional Workday owner: business process design from requirements through configuration, testing, and post-launch iteration
• Use AI and low-code tools to prototype and ship People Ops automations; know when a gap needs a lightweight internal tool versus a technical build with IT or Systems
• Resolve the hardest cases in benefits, leaves, time off, rotations, and sensitive org changes with precision, empathy, and clear written communication
• Partner with Finance, Legal, IT, Recruiting, and Payroll on projects that mature processes and policies for the business
• Lead change management for process redesigns and new tools: communication, training, adoption tracking, and feedback loops
• Identify gaps in our operational cadence before they're pointed out to you, and drive the fixes

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