Sr. Product Designer, AWS Search, Security, Observability, Governance

Observability is being rewritten. For a decade the job was to watch servers, services, and dashboards — metrics, logs, and traces for systems that did what they were told. That world is ending. The systems people now have to understand reason, call tools, and act on their own, and they generate signal at a scale and unpredictability the old tooling was never built for. When something breaks at 2am, the question is no longer only "which host is down" it becomes "what did the system decide, why, and what did it touch."

AWS is where that gets solved at scale. Hundreds of thousands of engineers depend on it to understand their applications, infrastructure, and now the AI agents running inside them. We're reimagining the whole experience for this shift — from how you explore and query telemetry, to how you manage service health and SLOs, to how you observe and debug autonomous agents, to the AI agents that help engineers investigate and resolve issues, to how customers migrate off legacy tools and land somewhere genuinely better.

We're looking for a Sr. Product Designer to own meaningful surfaces of that portfolio. This is not a role that decorates engineering decisions. You'll be shaping how engineers reason about systems that are, themselves, increasingly hard to reason about. The problems are genuinely unsolved, the mental models aren't settled, and the person in this seat gets to help set them. If you want a canvas where design thinking directly shapes what gets built on one of the hardest, highest-stakes problems in cloud right now then this is it.

Key job responsibilities 1. Own end-to-end design for the agent observability and ops portfolio from problem framing and IA through interaction, visual craft, and ship.

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