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Sr. Product Manager - Tech, Amazon Customer Service
Amazon · Seattle, WA · Posted 15 days ago
Own the integration system that keeps customer service experiences consistent across every channel and store, shaping the product vision and roadmap for it.
Amazon Customer Service (CS) is at the forefront of shaping how customers experience Amazon. Our organization enables Amazon to be the leader in customer service capabilities, creating valuable and memorable experiences for customers as they engage across our services, platforms, and devices.
We are seeking a Sr. Product Manager - Tech to ensure that every customer receives a consistent, high-quality service experience, no matter how or where they reach us. This role will own the product that makes that consistency possible at scale.
You will build and manage an integration system that keeps customer-facing experiences aligned and up to date across every channel and store. You will define the product vision, work closely with engineering to design scalable solutions, and use data to measure whether customers are receiving the experience Amazon intends. This is a role for a product manager who enjoys solving complex systems problems, thrives in cross-functional partnerships, and is motivated by delivering seamless experiences for customers worldwide.
Key job responsibilities
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There are 17,473 open roles at Amazon right now. This role is one of 189 Product Manager openings in Seattle, WA and centers on Roadmap Strategy, Feature Delivery, Engineering Collaboration, and Technical Products.
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