Sr. Product Manager - Tech

Sellers’ trust in Amazon is our top priority. We are building a new generation of AI-native products to fundamentally change how Amazon identifies, understands, and eliminates the problems that create friction for selling partners. This is an opportunity to apply Large Language Models (LLMs), machine learning, and agentic AI to one of Amazon’s most complex problems: turning millions of fragmented seller signals into actionable intelligence and systematically eliminating the root causes behind them.

We are seeking a Senior Product Manager - Tech to lead a strategic AI initiative focused on reducing the need for selling partners WW to contact Amazon by systematically identifying and eliminating the root causes of seller friction. The initiative, Root Cause Elimination (RCE), will build an intelligent, end-to-end system that brings together seller signals across contacts, escalations, audits, and other mechanisms and uses AI to generate insights, identify and consolidate root causes, quantify and prioritize their impact, recommend preventive actions, and continuously validate whether those interventions eliminated the underlying seller problem. The vision is to move from teams manually finding and reacting to individual defects to an intelligent system that continuously learns from seller experiences and helps Amazon prevent those experiences from recurring.

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