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Sr. Product Manager - Technical, Selling Partner Support Experience
Amazon · Seattle, WA · Posted 18 days ago
Define the experience, integration model, and trust framework for net new AI-native support channels serving millions of Amazon sellers, from zero-to-one through launch.
Amazon's Selling Partner Support handles tens of millions of contacts annually worldwide. The Selling Partner Support Engagement (SPSE) team owns the technical products and features that enable the end to end support journey. We are in the midst of transforming support into an AI-native agent support experience and redefining how and where sellers can resolve their issues.
We are looking for a Sr. Product Manager - Technical (Sr. PMT) who will own part of the product strategy for shaping net new support experiences. You'll own defining the experience, the integration model, and the trust framework for these net new interactions. This means working hands-on with engineering and applied science teams to make decisions about how AI-powered support capabilities translate to new environments.
This is a highly ambiguous space with no established playbook. You'll need to work across multiple teams to align on a path forward, influence without authority, and ship iteratively while building the long-term vision. You'll be expected to drive alignment with senior leaders and make judgments calls in areas where the data is limited and the right answer isn't obvious. If you are energized by working seller-backwards, operating in ambiguous environments, and bringing structure and definition (all while having fun), then you'll like this role!
Key job responsibilities -Own the product strategy for one or more net new support channels, from zero-to-one definition through launch and iteration
-Define the requirements and partner with engineering and applied science to figure out the right technical approach — what to build, what to reuse, and where the hard problems are
-Design and run the pilot strategy: define who gets it first, what we're testing, what "good" looks like, and how we decide to scale or kill it
-Build the go-to-market plan — how sellers discover and adopt support on a new surface, and how we tell that story internally to Associates and externally
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This role is one of 189 Product Manager openings in Seattle, WA and centers on Roadmap Planning, Technical Product Management, Online Services, and Engineering Collaboration. There are 17,473 open roles at Amazon right now.
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