Sr. Security Engineer, Customer Service Identity and Access Management

The Customer Service Identity and Access Management team is seeking a Senior Security Engineer to lead our engineering efforts to secure hundreds of thousands of workforce users and hundreds of millions of customer interactions. We own the products that provide authentication, authorization, and account management functions that power one of the world's largest customer service organizations. We build the solutions that authenticate and authorize Customers contacting Amazon across every channel, as well as building the authorization solutions that secure Customer/Agentic interactions and transactions. Internally, we design the future of Customer data protection, ensuring Customer data is only available to a Customer Service Associate at the time of an authenticated contact, and that agentic access is guardrailed and authorized. Our solutions support hundreds of millions of authentications a year and billions of authorizations a day. We own the Strategy, we own the tooling, we own the designs, we own the product, we own the solution, we own the future.

In this role, you are the lead architect for the biggest and most complex Customer Service identify security projects. You are both a visionary leader, inventor, and a hands-on builder. You work on our hardest problems and are expected to pioneer new spaces and inspire others as to what's possible. Come be a part of this team and be a leader who secures the Customer and enables the future of the Business. Amazon is Customer Obsessed, and Customer Service is at the heart of that obsession. Come lead, build, design, and secure with us.

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