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Sr. Support Engineer, Platform
Visa · BR - Remote - Brazil · Posted 23 days ago
Bridge complex technical issues between enterprise clients and engineering teams while building AI-driven automation tools that scale platform support operations.
Pismo is seeking a Sr. Support Engineer specializing in Cloud Platform and Pismo Core Platform to support enterprise clients within the Enterprise Support team. This role focuses on platform stability, infrastructure behavior, and core product capabilities such as shared platform services and integrations. The Support Engineer works closely with Engineering teams to investigate issues, understand system behavior, and improve operational efficiency. The Support Engineer acts as a technical bridge between clients, TAMs, and Engineering, contributing to faster diagnosis, better system understanding, and continuous improvement. You will also play a key role in building and evolving internal tools, automation, and AI-driven solutions to scale support operations and improve efficiency.
Key Responsibilities:
- Provide technical support across cloud and core platform domains , including infrastructure, APIs, integrations, and platform services
- Investigate complex technical issues , analyzing system behavior, logs, and interactions across services
- Support incident management , contributing to troubleshooting and analysis during high-severity incidents
- Collaborate closely with Engineering teams , ensuring clear communication of findings and validation of system behavior
- Validate platform changes and releases , assessing potential impact to client environments and integrations
- Contribute to platform understanding , documenting patterns, common issues, and operational insights
- Develop internal tools and automation , improving diagnostics, monitoring, and support workflows
- Leverage AI and automation, building or contributing to AI-driven tools (e.g., agents, workflows) to improve efficiency and reduce manual effort
Technical Competencies:
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There are 737 open roles at Visa right now. This role is one of 88 Support Engineer openings in Remote and centers on Cloud Platforms, Distributed Systems, Apis, and Integrations.
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