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Sr. Systems Engineer, ProAV - North Central
Netgear · US Remote · Posted 21 days ago
Own end-to-end AV-over-IP onboarding, troubleshooting, and pre-sales design for high-profile ProAV customers across a 12-state North Central territory.
This position requires a candidate based in Ohio, Michigan, or the Chicago area, supporting NETGEAR’s ProAV customers across the North Central United States.
The Sr. Systems Engineer, ProAV serves as a technical expert supporting NETGEAR’s ProAV solutions across the North Central U.S. This role combines customer onboarding, field engineering, pre-sales support, and industry engagement. The ideal candidate brings deep expertise in AV-over-IP networking, strong troubleshooting capabilities, and the ability to deliver high-impact technical training and solution design.
This is a remote-based position requiring up to 60% travel throughout the region.
KEY RESPONSIBILITIES
Customer Onboarding & Technical Training
- Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations
- Collaborate with the North Central Sales Territory Manager to ensure successful deployments
- Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration
- Develop customized training materials, system designs, and internal/external knowledge base documentation
- Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments
Professional Services & Field Engineering
- Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues
- Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics
- Support commissioning of AV-over-IP systems to ensure stable production performance
- Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking
Pre-Sales Engineering & Business Expansion
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This posting is sourced from Netgear's own career site — applying takes you there directly.
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This role is one of 48 Systems Engineer openings in Remote and centers on Av-over-ip, Multicast Networking, Igmp, and Routing And Switching. There are 54 open roles at Netgear right now.
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