Sr. Technical Support Engineer ( Hybrid Role | São Paulo, Brazil Office )

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary

We are looking for a dynamic and proactive Senior Technical Support Engineer to join our team at our office in São Paulo, Brazil .

**It's understood that the Who We Are Section of this Job Posting indicates that this is a Remote role, but this is incorrect and we're working toward correcting it**

In this Hybrid role that requires 3 days/week onsite attendance at our São Paulo office, you will work closely with our valued customers to address their complex post-sales challenges, where analyzing situations or data requires a deep and comprehensive evaluation of multiple factors.

As a critical thinker, you will leverage advanced methods, techniques, and assessment criteria to drive effective solutions. Your strong ability to articulate intricate technical issues to both technical and non-technical audiences will enable you to collaborate seamlessly with stakeholders beyond your immediate domain of expertise.

In this role, you will serve as a designated customer advocate, delivering tailored support that includes weekly reviews, root cause analysis for critical issues, release assessments, upgrade planning, and quarterly business reviews.

You will develop an in-depth understanding of each customer’s unique implementation and business objectives, proactively driving best practices to enhance their security posture.

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