Get roles like this, scored and matched, in your inbox.
Sign up free →Job Opening
Sr Technical Support Representative
Axon Enterprise · Canada · Posted 6 days ago
Become the in-house expert on Axon Fusus across its apps, APIs, and roadmap while resolving customer issues across phone, email, and chat.
Join Axon and be a Force for Good.
The Technical Support Representative provides first class technical support to Axon Fusus customers through multiple communication channels which include phone, email and chat. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.
Location: Remote out of Canada Reports to: Senior Manager, Technical Support
- Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap
- Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
- Work with the Implementation team to assist with the geospatial setup of customer locations
- Respond to and resolve inbound Customer support requests through email and telephone
- Troubleshoot Customer support issues and follow Axon Fusus escalation policy
- Document all work completed within the Axon Fusus CRM support tool
- Participate in Axon Fusus sponsored training and certifications to advance technical skills.
- 1 years experience working in information systems and networking
- Analytical thinker who problem-solves systematically to find resolutions
- Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required
- Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired
- Completion of or working toward a college degree in a technical discipline
- Certifications such as Network+, Security+, Linux+
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly
Benefits that Benefit You
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
…
This posting is sourced from Axon Enterprise's own career site — applying takes you there directly.
Get roles like this, scored and matched, in your inbox.
Sign up free →Related roles
There are 504 open roles at Axon Enterprise right now. This role centers on Networking, Routers, Firewalls, and Linux.
Want roles like this found for you?
Set your Focus once. Career Engine screens every new opening every week.
A scored, explained shortlist — not a keyword match — delivered weekly. Free for one profile.