Staff Customer Success Manager

Checkr Trust and Checkr Insurance are fast-growing businesses inside Checkr, serving insurance carriers, marketplaces and other verticals that touch our everyday lives. Demand is building, our customer base is expanding, and we're scaling toward $100M. We're looking for a Customer Success Manager who can help us get there by turning strong customer relationships into deep adoption, durable retention, and meaningful expansion.

You will own a portfolio of strategic accounts and be accountable for:

• Executive alignment
• Long-term value realization

This is a proactive, commercially minded CSM role. You'll be the trusted partner our customers rely on and the owner of outcomes across your book of business. You'll join a team with momentum, playbooks to build on, and room to make them better as we scale. As the business grows, so will the opportunities for you, with real room for personal and career growth.

Own Strategic Accounts End-to-End:

• Serve as the primary post-sale owner for high-impact, high-visibility customers
• Drive executive-level alignment on business goals and measurable outcomes
• Ensure customers move from contract to meaningful production usage quickly

Drive Adoption & Commercial Growth:

• Identify underutilization and remove barriers to deeper adoption
• Surface expansion opportunities tied to customer workflows and risk exposure
• Partner closely with Sales on renewals and strategic growth motions
• Be accountable for retention and expansion revenue across your portfolio
• Use AI tools to work smarter and scale your impact across accounts

Translate Product Into Business Impact:

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