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Strategic Customer Success Manager
synthesia · London, England · Posted 16 days ago
"Own a book of enterprise accounts across the UK and Europe and turn clients into champions of Synthesia while educating them on a new way to create video content."
As a Strategic Customer Success Manager, you’ll own a book of enterprise accounts across the UK and Europe, acting as a trusted advisor who drives adoption, retention and growth. You’ll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content. Engaging stakeholders from day-to-day users through to the C-suite, you’ll make sure customers see clear ROI and become true champions of Synthesia.
- Reporting to the Director of Customer Success of the UK, you are energetic, driven, and care deeply about the success of our customers
- As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
- You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
- You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
- Ideal for an individual who wants to expand their career with a fast-growing software company
WE’D LOVE TO HEAR FROM YOU IF YOU HAVE
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This posting is sourced from synthesia's own career site — applying takes you there directly.
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There are 33 open roles at synthesia right now. This role is one of 684 Customer Success Manager openings and centers on Customer Success Management, Account Management, Client Retention, and Forecasting.
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