Strategy and Operations Manager, Executive Programs

Available Locations: San Francisco, CA

Cloudflare is looking for a Strategy and Operations Manager to lead high-priority, cross-functional initiatives that require strategic thinking, operational rigor, and strong execution. This role will support a dynamic portfolio of work that may include Executive Briefing programs, strategic events, business development initiatives, customer programs, and other company priorities.

You will structure ambiguous opportunities, develop recommendations, align stakeholders, and move initiatives from concept through execution. You will also build the processes, tools, and operating rhythms needed to scale successful programs.

Based in our San Francisco headquarters, this is a highly visible individual contributor role that works with Cloudflare executives, customers, external partners, and teams across Sales, Customer Success, Product, Marketing, Finance, Legal, Workplace, and IT.

Responsibilities will include:

Executive Briefing and Event Programs

• Act as the EBC Program representative in the San Francisco office and build strong relationships with all internal senior stakeholders in the United States, and other visitors. Promote and evangelize the EBC brand & value proposition within the region.
• Own the end-to-end planning and delivery of strategic Executive Briefings, aligning customer objectives, agendas, executive participation, logistics, and desired business outcomes.
• Maintain accurate program records and operational data, including schedules, attendee information, agenda changes, feedback, and follow-up actions.
• Deliver best-in-class executive experiences through hands-on coordination of registration, room setup, catering, gifting, surveys, and other briefing requirements.
• Own relationships with catering, gifting, hotel, and transportation vendors; establish service standards, coordinate delivery, and manage spend against budget.
• Partner with Workplace, IT, Sales, Customer Success, and other teams to deliver a seamless guest experience, resolve issues, and improve the broader office experience.
• Develop reusable templates, training, playbooks, and personalized briefing materials that improve program quality and scalability.
• Use feedback, program data, and stakeholder input to identify opportunities and lead improvements to the EBC operating model.
• Define and report monthly success metrics, customer insights, program performance, and recommendations to leadership.

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