Strategy & Business Analysis Senior Manager, Customer Office

The Role We are looking for a highly experienced strategy and operations professional to play a pivotal role in shaping the transformation across Proofpoint’s Customer Office — encompassing Customer Success, Renewals, Support, and Managed & Professional Services. The selected candidate will drive data analysis to inform strategic decisions, evaluate new investment opportunities, analyze performance of newly launched programs and enable operational excellence across all post-sale functions.

This role will work directly with the Strategy, Operations & Transformation team also collaborating closely with Finance, Sales Operations and Business Intelligence teams. The role requires a strategic thinker with deep understanding of GTM, Customer Success, Renewals and Services operations, highly advanced analytics skills, and the ability to influence and partner across functions at the executive level.

This is a senior-level individual contributor role reporting to the Sr. Manager, Planning & Business Analysis, Customer Office.

Your Responsibilities Strategic Analysis

• Executive Decision Support : Conduct complex strategic analysis that informs executive and Board-level decisions across the Customer Office.
• Scenario Modeling: Build sophisticated scenario-based financial and operational models that evaluate strategic alternatives and quantify business impact.
• Executive Communications: Synthesize complex analyses into executive-ready recommendations, presentations, and decision frameworks.
• Analytical Framework Development : Develop scalable analytical frameworks and self-service tools that enable leaders to evaluate business scenarios and make informed decisions.
• Deep Dive Analysis : Perform large-scale quantitative analysis across customer, pricing, renewal, services, and operational data to identify trends, opportunities, and risks.

Planning

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