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Support Engineer
Anthropic · San Francisco, CA · Posted 114 days ago
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book of accounts — embedded in your customers' shared channels, known by name to their stakeholders, and partnering closely with Sales, Customer Success, and Applied AI as the technical support voice on the account team.
You'll bring deep knowledge of how each of your customers is built on Claude to every interaction, so you can investigate, diagnose, and resolve their most complex technical needs with nuance and speed — and ensure the right internal teams are engaged when needed.
Responsibilities
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This posting is sourced from Anthropic's own career site — applying takes you there directly.
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This role is one of 20 Support Engineer openings in San Francisco, CA and centers on 5+ Years Technical Product Support, Enterprise Customer Support, API Fluency, and Sso/saml/oauth Troubleshooting. There are 712 open roles at Anthropic right now.
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