Support Engineer, RIVR IT & Security

RIVR builds legged robots for real-world last-mile delivery. Our Austin site is RIVR’s presence in the Americas and is growing quickly — including production support coverage for the wider RIVR manufacturing operation. The RIVR IT & Security team owns the technology behind all of it: office and manufacturing IT, engineering and business platforms (PLM, ERP, MES), the production systems, and information security. We are looking for a Support Engineer based in Austin to provide on-site technical coverage for the office and to anchor the Americas end of our globally distributed team. This role combines hands-on support and infrastructure work with production support: you will keep the Austin office and lab running, provision and support hardware for a growing team, and own the Austin end of a follow-the-sun on-call rotation — closing an 18-hour coverage window that runs from Shanghai through Zurich to Austin. You will work as part of a small, distributed team alongside senior engineers in Zurich and a counterpart in Shanghai. Because the team is lean and the time zones are wide, your coverage matters: when you are on shift, you are the person keeping RIVR’s systems — including the production line — healthy for the Americas hours and beyond.

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