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Support Technician I - IN
Rackspace Technology · IND-Work from Home-Remote · Posted 15 days ago
Experience: Supporting- Global Clients (Preferably US/UK) Providing support (Microsoft Office, Windows OS)
Education: (Qualified Graduates only)
Communication: Excellent communication skills
- Must be open to work in shifts 24/7 *
Rackspace is at a very exciting point in its history, making large acquisitions and bringing even more talent on board. If you would like to be part of this journey, working with the industry’s best, why not join the Technical Support group here in India!
- Perform ticket queue management
- Prior experience of handling technical calls and chats
- Monitor inbound customer ticket requests and route/troubleshoot.
- Should have proven knowledge of Computer systems and functions
- Administer and provide User account provisioning.
- Provide support for business software including Microsoft Office
- Service Desk professional with good customer service knowledge to join our Rackspace FLR team.
- To ensure that all tickets are progressed to satisfactory resolution within the relevant SLA.
- Providing call logging and basic technical support function to callers. You will also ensure that the various tickets are monitored and followed up on.
- Perform capabilities gap analysis and drive continual service improvement across end user support services.
- Own tickets throughout their lifecycle in line with the ITIL model
- Regularly update customers on their own open tickets
- Provide excellent customer service and call handling including email updates.
- ITIL knowledge including Service Now and experience of working within the framework and some technical IT knowledge is a plus.
ROLE DIMENSIONS Geographical remit – International customer base
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This posting is sourced from Rackspace Technology's own career site — applying takes you there directly.
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This role centers on Microsoft Office, Windows Os, Customer Service, and Ticketing Systems. There are 81 open roles at Rackspace Technology right now.
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