Systems Engineer, AWS Incident Response

As a Systems Engineer on AWS Incident Response, you will be on the front line of AWS incident response. You will lead high-severity calls, triage complex failures across distributed systems, coordinate resolver teams, and drive incidents to mitigation in real time while millions of customers depend on the outcome. Between incidents you will obsess over metrics and detection analysis, building dashboards and mechanisms that surface problems before customers notice, and you will drive operational improvements that make the incident management ecosystem faster and more accurate.

You will make real-time decisions under pressure, deep-diving the largest and most complex technical environment in the world. You will develop expertise across AWS services, networking, and infrastructure, building a breadth of knowledge that few roles offer. Your scope spans all of AWS rather than a single service. You will own operational processes end to end and use data to find the next improvement in how we detect and mitigate faster. You will also have the opportunity to grow your development skills by taking on coding projects that accelerate incident response and reduce toil.

This role includes participation in an on-call rotation covering weekdays, weekends, and holidays. On-call shifts fall within your local daytime hours.

Key job responsibilities

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