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Technical Account Manager
Axon Enterprise · Ottawa, Ontario · Posted 6 days ago
Serve as the primary technical partner for Axon's key customer in Orillia, driving deployments, troubleshooting, and product adoption on-site 3-4 days a week.
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The Technical Account Manager will serve as a trusted advisor and primary technical partner for Axon’s key customer(s), helping build a strong, long-term strategic relationship. As the main technical point of contact, you will bring deep product knowledge, proactive communication, and strong ownership to help customers successfully deploy, adopt, and get the most value from Axon’s products.
You will work closely with customers to understand their operational goals, identify risks and obstacles, troubleshoot technical challenges, and drive issues through to resolution. Internally, you will partner across Support, Engineering, Product, Professional Services, and other teams to represent the voice of the customer and help influence product improvements.
This is a highly customer-facing role that requires you to wear multiple hats — technical expert, problem solver, consultant, and trusted partner — while maintaining customer confidence, particularly when the pressure is high.
Location: Orillia, Ontario (and surrounding areas), 3-4 days per week onsite (customer location)
Travel: 30% (predominantly Ontario)
Reports to: Dan Malo
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This role centers on Technical Support, Troubleshooting, Change Management, and Microsoft Active Directory. There are 504 open roles at Axon Enterprise right now.
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