Technical Account Manager (Costa Rica)

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

As a Technical Account Manager (TAM), you’ll be the person our enterprise customers rely on to make Zuora work for their business. You’ll lead solution design across subscription billing, revenue recognition and quote-to-cash. You’ll build AI-assisted proofs of concept (POCs) that show customers what’s possible in days, not months. And you’ll drive the adoption and measurable results that keep customers growing with us.

You’ll own a focused portfolio of enterprise accounts and work as part of a small team, stepping in on teammates’ accounts when your expertise is needed. You’ll partner directly with customers’ finance, IT and executive teams across the US and around the world.

AI has changed what this job can be: routine work like status reports, documentation and first-pass research is increasingly automated, so your time goes to judgment, building, and solving the problems that matter most to the customer.

This role is based in our Costa Rica office in Heredia, with required office days every week.

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