Technical Account Manager

The Technical Account Manager (TAM) is a strategic customer advisor and business outcome leader who partners with enterprise customers to drive measurable security value and cyber resiliency. This is a senior, consultative role that operates at the intersection of technology and business strategy—engaging at the CISO and executive level while maintaining the technical depth necessary to guide complex Proofpoint deployments.

The TAM serves as a trusted executive consultant, proactively identifying strategic risks, architecting adoption and value realization plans, and coaching customers on aligning Proofpoint capabilities to their broader security and business frameworks. While the role has evolved to lead with strategic advisory, a strong technical and security software foundation remains essential.

Successful candidates will bring executive presence, commercial acumen, and a proven track record of driving customer outcomes at the enterprise level—combined with deep experience in Linux, messaging, and cloud security environments. Above all, they will have a passion for ensuring a top-quality customer experience.

Strategic & Advisory (~50%)

• Drive business outcomes aligned to customer security and organizational goals, ensuring measurable ROI across the Proofpoint investment.
• Serve as a strategic risk advisor—proactively identifying and mitigating renewal, adoption, and security posture risks before they impact the customer.
• Act as an executive consultant—building trusted relationships at CISO/VP level, delivering strategic insights and forward-looking recommendations.
• Architect adoption and value realization plans that ensure customers maximize the full breadth of their Proofpoint deployment.
• Coach customers on cyber resiliency strategy—aligning Proofpoint capabilities to their broader security framework and organizational risk tolerance.
• Lead executive business reviews and strategic planning sessions, articulating security value in business terms.

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