Technical Account Manager

Job Description Summary: The Technical Account Manager specialises in renewing, up-selling, cross-selling, and closing maintenance/service/license contracts for assigned region or account(s). Must be based in Sydney, Australia, to support customers across the Sydney region.

Ensures customer awareness and understanding of applicable product elements and contractual implications. Must meet sales objectives, e.g., quota, productivity requirements.

Description: As a Qualys TAM the candidate will hold responsibility for both the technical and sales contact with enterprise selected customer in order to manage business, establishing and growing strong relationships at all levels of business seniority within the customer’s management. The ideal candidate will work autonomously, identifying and successfully working on customers' needs and plans and interacting with your management on key topics and milestones of the activity.

Responsibilities:

• Maintain and develop business and technical relationships at all levels to identify

and develop potential new business opportunities within aligned accounts

• Deliver engaging sales presentations that are relevant to the audience
• Demonstrate, prove and align product capabilities to support customer goals
• Respond to customer questions on technical and business-related issues,

including RFIs/RFPs

• Actively promoting, managing and supporting POCs / POVs
• Provide accurate forecasting on Sales pipeline
• Maintain sales admin records and completing sales reports when necessary
• Carefully monitor the quality of all services Qualys delivers to the customer
• Raise any necessary alert for the customer’s business or technical situation in a

timely manner

• Act as the customer champion within Qualys
• Work with Product Management, Marketing and Engineering teams to drive

customer requirements

• Travel onsite regularly to meet with customers to be an extension of their security

team

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