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Technical Customer Success Manager, API

Perplexity · San Francisco, CA · Posted 56 days ago

mgr
4+ yrs expAPI designCustomer Success ManagementTechnical Account ManagementCustomer onboardingPythonSQLAPI documentationCloud infrastructure

Perplexity's API Platform brings our work in AI, search, and agent orchestration to developers. Our customers range from AI-native startups to some of the world's largest technology companies. Working with them, alongside our own developments in building Perplexity’s core application gives our team direct exposure to how search, models, and tools are used to build and scale AI-native products and applications.

ABOUT THIS ROLE

We are looking for a technically fluent Customer Success Manager to help our API customers succeed and shape how we support them as the business grows. You will own a portfolio of customers, understand what they are building, and help them move from evaluation to production and broader adoption.

Alongside your accounts, you will lead projects such as product and endpoint migrations, customer enablement, and communications for product updates and incidents. You will work directly with customers developing AI products and with the engineers building the APIs they depend on. As an early member of the team, you will help shape our customer success programs and bring what you learn from customers into product decisions.

RESPONSIBILITIES

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Related roles

This role is one of 46 Customer Success Manager openings in San Francisco, CA and centers on Customer Success Management, Technical Account Management, API Documentation, and API Requests. There are 139 open roles at Perplexity right now.

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