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Technical Operations Manager , AWSManufacturing and Repair
Amazon · Florence, AL · Posted 2 days ago
Own daily repair operations for AI compute and switch sleds at AWS, driving throughput, yield, and cycle time for the hardware behind the world's largest cloud.
AWS Manufacturing & Repair Operations is focused on automated assembly solutions where innovative approaches are needed to accelerate overall manufacturing time for AI/ML platforms. We work backwards from customers to increase critical capacity for AWS services by improving yield and reliability while reducing cycle time. This highly cross-functional initiative brings together critical expertise from across Amazon teams dedicated to meeting and exceeding customer expectations through innovative validation processes and Amazon operational excellence.
Key job responsibilities -Manage a shift of technicians (Sun-Wed, 8:00am - 6:30pm) -Own and manage daily repair operations for AI compute and switch sleds. -Drive repair throughput, yield, and cycle time performance against established targets; identify and remove bottlenecks -Develop and implement standardized repair procedures, diagnostic workflows, and functional test protocols -Ensure all repaired components meet quality and acceptance testing criteria prior to reintegration into production -Manage repair queue prioritization and capacity planning to align with production schedules and customer demand signals
A day in the life You will start your day reviewing operational dashboards and connecting with your team leads to assess priorities. From there, you might facilitate a cross-functional planning session, work through an escalation requiring quick judgment, or conduct a one-on-one coaching session with a direct report. You will regularly engage with partner teams such as Amazon Cloud Logistics, Re:Cycle Reverse Logistics, Warehousing and Transportation to align on project timelines and resource allocation, and you will carve out time to evaluate process improvements that keep your operations running smoothly.
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This role is one of 1,546 Operations Manager openings and centers on Lean Manufacturing, Continuous Improvement, Hardware Troubleshooting, and Diagnostic Workflows. There are 17,473 open roles at Amazon right now.
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