Technical Program Manager, Model Alignment and Deployment

ABOUT THE ROLE

Model Alignment and Deployment is a critical, cross-functional effort spanning our Post-Training, Safety Engineering, Trust & Safety, ML Infra/Model Serving, and User Experience Research (UXR) teams. Together, these groups are responsible for transforming powerful pretrained language models into intelligent, engaging, safely aligned, and highly scalable products—working across data, compute, algorithms, infrastructure, and user insights to improve model performance and ensure reliable delivery.

As a Technical Program Manager, you will be the operational and programmatic backbone connecting these teams: driving clarity, structure, and execution across some of the most technically complex and high-stakes work at Character.AI http://Character.AI. This is a role for someone who thrives at the intersection of research, safety, user experience, and production. You'll partner closely with research engineers, safety experts, data scientists, infrastructure engineers, and UX researchers to turn ambitious model development goals into well-scoped, well-tracked, cross-functional programs. You will ensure that the data pipelines, evaluation frameworks, alignment workflows, and serving infrastructure underpinning our models are moving fast and moving well. You'll operate effectively in high-ambiguity environments, anticipate risks before they become blockers, and bring the kind of technical fluency needed to earn trust with researchers while communicating clearly to leadership.

WHAT YOU’LL DO

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