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Technical Support
CrowdStrike · USA - Remote · Posted 4 days ago
Own customer escalations end-to-end for CrowdStrike's security platform, from root-cause troubleshooting to knowledge base documentation that shapes support process.
Job Description About the Role: The Ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.
What You'll Do:
- You will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
- Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible
- You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers
- Create the process or troubleshooting documentation in the support of knowledge base.
- We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers
What You'll Need:
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This posting is sourced from CrowdStrike's own career site — applying takes you there directly.
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