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Technical Support Engineer
abnormal security · Bengaluru, Karnataka · Posted 11 days ago
"Serve as the L1 technical advisor for enterprise customers of a behavioral-AI email and SaaS security platform, owning tickets from configuration issues to threat investigations."
You’re an experienced, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you’ve developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.
You're energized by the evolving threat landscape in email and SaaS security, and you’re excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion, committed to delivering exceptional support and building customer trust at every step.
- 4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms.
- Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API or Zoom.
- Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence.
- A mindset for continuous learning, efficiency, and improving both the customer experience and internal support processes.
- Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus.
In This Role, You Will:
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This role is one of 88 Support Engineer openings in Remote and centers on Email Security, SaaS Security, Technical Troubleshooting, and Log Analysis. There are 86 open roles at abnormal security right now.
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