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Technical Support Engineer
Airbyte · Canada · Posted 21 days ago
Turn gnarly Airbyte API and connector issues into product fixes, with direct influence on how the embedded and cloud integration platform evolves.
Do you get excited when a gnarly API issue finally clicks into place? Do you love being the person customers can count on when things get complicated? As a Technical Support Engineer at Airbyte, you'll bring together deep technical expertise and genuine customer empathy to support our growing cloud and embedded integration platform. You won't just be closing tickets, you'll be influencing how our product evolves by championing the customer voice with our engineering and product teams every day.
Customer Support & Troubleshooting
- Be the person customers can count on, responding via email, ticketing systems, and the occasional video call with the kind of clarity and care that turns frustrated users into loyal ones.
- Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster.
- Dig into complex issues across APIs, connectors, data pipelines, and SaaS integrations, not just finding workarounds but partnering with Engineering to get to the root cause and drive real fixes.
- Document and reproduce customer-reported bugs with enough detail that the right people can act on them quickly.
- Support embedded platform customers through onboarding and troubleshooting, including OAuth flows, widget tokens, scoped API tokens, and connector configuration.
API & Technical Expertise
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This posting is sourced from Airbyte's own career site — applying takes you there directly.
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There are 9 open roles at Airbyte right now. This role is one of 88 Support Engineer openings in Remote and centers on Rest Apis, Graphql, Oauth, and Postman.
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