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Technical Support Engineer, Application Performance
cloudflare · Austin, TX · Posted 66 days ago
Available Locations: Hybrid - Austin, TX
Schedule: This is a full-time, Tuesday-Saturday role requiring a firm start time of 11:00 AM Central Time to align with our global operations. This role requires you to be able to come into our Austin office twice a week.
About the Department
The Customer Support Team is dedicated to resolving complex issues and providing technical assistance across various channels, including phone, email, chat, and social media. Our team passionately advocates for all customers, from individual Wordpress bloggers to Fortune 500 customers handling millions of clients daily. By actively listening to real-world pain points and use cases, we serve as the vital link between our customers and the rest of Cloudflare and play a key role in building a better Internet every day!
As a Technical Support Engineer at Cloudflare, you’ll work directly with customers and cross-functional teams to tackle a variety of technical challenges. You’ll gain hands-on experience with our products, learn the inner workings of Cloudflare’s offerings, and deepen your understanding of internet technologies. This role also provides opportunities to develop valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the company. Join us to enhance your skill set while making a real impact!
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This posting is sourced from cloudflare's own career site — applying takes you there directly.
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This role is one of 15 Support Engineer openings in Austin, TX and centers on Customer Support, Technical Troubleshooting, Dns, and Ssl/tls. There are 486 open roles at cloudflare right now.
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