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Technical Support Engineer, Developer Platform
cloudflare · Austin, TX · Posted 6 days ago
Replicate and resolve real production issues for developers building on Cloudflare Workers, Durable Objects, R2, and Workers AI, while improving the runbooks and diagnostic tools the team relies on.
Available Locations: Austin, Texas. You will be expected to work from our Austin office twice a week.
Schedule: This is a full-time role on a Tuesday-Saturday or Sunday-Thursday rotation with a firm start time of 11:00 AM Central Time to align with our global operations.
About the Department
Cloudflare’s Customer Support team helps customers resolve complex technical problems and build a better Internet. Within Developer Platform, we work with individual developers, startups, and enterprise engineering teams building production applications on Cloudflare. We bring together technical investigation, thoughtful customer communication, and close collaboration with Product and Engineering to resolve issues and improve the developer experience.
As a Technical Support Engineer on our Developer Platform team, you’ll help developers build and run applications on Cloudflare Workers, Workers AI, Durable Objects, R2, D1, Workflows, Pages, Queues, and Workers KV. You’ll investigate platform behavior, replicate reported issues in a test account, guide customers on enabling logs and tracing, and turn findings into clear, practical guidance. You’ll also improve the scripts, documentation, and AI-assisted workflows that help the team solve problems consistently. This role combines hands-on troubleshooting, customer communication, and ownership across a rapidly evolving platform.
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This role is one of 15 Support Engineer openings in Austin, TX and centers on Cloudflare Workers, Workers AI, Durable Objects, and R2. There are 486 open roles at cloudflare right now.
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